6 ms·

How about a technical support role? You still get to solve technical problems and you're helping/interacting with customers directly without being responsible f

by dglass 6y ago

How about a technical support role? You still get to solve technical problems and you're helping/interacting with customers directly without being responsible for shipping new features or fixing production downtime incidents.

godelmachine 6y ago
I am in tech support and I am expected to fix production downtime incidents.
- sushshshsh 6y ago
  What do you mean you cant "grok" 2000 lines of Spring Boot across 27 files in 1 hour? I feel your pain XD
  - cmwelsh 6y ago
    Only 2000 lines and 27 files? I wish I worked on a codebase so simple!
- toomuchtodo 6y ago
  That’s SRE work with garbage pay. Seek employment elsewhere when able!
  - deleted 6y ago
    [deleted]
  - godelmachine 6y ago
    What makes you think it’s garbage pay?
    - toomuchtodo 6y ago
      In my experience, there is a large delta in pay between tech support and SRE roles (~$45k-$60k/year). Tech support pay is fine if you're just doing tech support.
      - godelmachine 6y ago
        I am referring to an enterprise SaaS company based outta Houston. Technical Support Analyst > 4 years exp makes around $80k-$90k/ year. Another question if you don’t mind - >>Seek employment elsewhere when able! Were you talking about some specific roles? Like software developer or something?
        toomuchtodo 6y ago
        If you’re capable of resolving production issues, performing technical support, and have at least some proficiency with software development, I would recommend exploring SRE or software engineering roles to capture more compensation (based on the skill level you’ve communicated in thread).
        godelmachine 6y ago
        Will do, but may I ask for some examples of jobs I should be looking for. I get it you are saying SRE and software engineering but some links giving a fair idea about position and salary ballpark would be gratefully reciprocated.

6 ms·

How about a technical support role? You still get to solve technical problems and you're helping/interacting with customers directly without being responsible f

by dglass 6y ago

godelmachine 6y ago
I am in tech support and I am expected to fix production downtime incidents.
- sushshshsh 6y ago
  What do you mean you cant "grok" 2000 lines of Spring Boot across 27 files in 1 hour? I feel your pain XD
  - cmwelsh 6y ago
    Only 2000 lines and 27 files? I wish I worked on a codebase so simple!
- toomuchtodo 6y ago
  That’s SRE work with garbage pay. Seek employment elsewhere when able!
  - deleted 6y ago
    [deleted]
  - godelmachine 6y ago
    What makes you think it’s garbage pay?
    - toomuchtodo 6y ago
      In my experience, there is a large delta in pay between tech support and SRE roles (~$45k-$60k/year). Tech support pay is fine if you're just doing tech support.
      - godelmachine 6y ago
        I am referring to an enterprise SaaS company based outta Houston. Technical Support Analyst > 4 years exp makes around $80k-$90k/ year. Another question if you don’t mind - >>Seek employment elsewhere when able! Were you talking about some specific roles? Like software developer or something?
        toomuchtodo 6y ago
        If you’re capable of resolving production issues, performing technical support, and have at least some proficiency with software development, I would recommend exploring SRE or software engineering roles to capture more compensation (based on the skill level you’ve communicated in thread).
        godelmachine 6y ago
        Will do, but may I ask for some examples of jobs I should be looking for. I get it you are saying SRE and software engineering but some links giving a fair idea about position and salary ballpark would be gratefully reciprocated.