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Users would be scared by reading technically accurate release notes. So for apps as ubiquitous as WhatsApp, it makes sense to have two kinds of release notes, o

Users would be scared by reading technically accurate release notes. So for apps as ubiquitous as WhatsApp, it makes sense to have two kinds of release notes, one for techies, and one for commoners, who only want to know whether features were added or not.

Sosh101 6y ago
That's so patronising.
- iso8859-1 6y ago
  If it was sufficiently patronizing, users would be offended and WhatsApp would not be popular. Therefore it cannot be as patronizing as you claim.
  - bitten 6y ago
    so if a tree falls in the woods and nobody is around to hear it.. it didn't make a sound? ;)
  - ssss11 6y ago
    That sounds logical in theory but in practice users may use a tool and still loathe it. Their choice to use WhatsApp is partially dependent on their contacts’ choice to use it.
- kinkrtyavimoodh 6y ago
  It's way less patronizing than the policies of the App Store.
ColanR 6y ago
Having dealt with my share of technically-unsavvy users, I can confirm that half the job is managing their feelings. The other half is working around them to keep things safe and functional in spite of them.
amatecha 6y ago
Disagree 100%. I don't expect technical detail, I expect product change detail. Have you ever looked at Slack's release notes? Easily digestible and they don't need to go into deep technical detail to say that a given feature behaves slightly differently now. I expect a bit more than the totally-meaningless "bug fixes". Even something as simple as "icon update, old messages now stored in Archive tab". I just don't want crazy surprises like a total UI overhaul where tons of stuff I'm used to is just suddenly gone.