That's likely how things started. Retail management was hired from other stores (e.g. Burberry), and followed their preexisting understanding of appropriate leg

That's likely how things started. Retail management was hired from other stores (e.g. Burberry), and followed their preexisting understanding of appropriate legal policy. But at some point the issue went up the food chain. Corporate had many opportunities to step in and make things right before the suit reached the 9th Circuit.