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Why Stripe will likely win: https://news.ycombinator.com/item?id=24067211 https://news.ycombinator.com/item?id=24067211 Continuing self-service while expanding

by pbreit 6y ago

Why Stripe will likely win: https://news.ycombinator.com/item?id=24067211 https://news.ycombinator.com/item?id=24067211 Continuing self-service while expanding "up market" into the enterprise. If AWS can be self-service, pretty much any service can be.

polote 6y ago
This is different, both Stripe and AWS users are developers. I don't know how you can be so sure that Stripe will win, Adyen is already on the enterprise space, and they are a bigger company than Stripe. > Continuing self-service while expanding "up market" into the enterprise. Things are more complex than a sentence, the whole company needs to operate differently https://blog.luap.info/why-most-saas-companies-cant-be-successful-with-both-enterprise-and-smb-customers.html https://blog.luap.info/why-most-saas-companies-cant-be-succe...
- deleted 6y ago
  [deleted]
- IgorPartola 6y ago
  Stripe users are also anyone who wants to run a website on Wix or Squarespace or WordPress/WooCommerce and want to sell things. I have personally seen people that can’t spell “HTML” successfully set up basic eCommerce sites and make money off them. There is zero reason to pigeonhole Stripe as being for developers only any more than Square, etc.
twunde 6y ago
Stripe may expand "up market" at some point, but at the moment they're pretty enterprise unfriendly and don't seem interested in becoming enterprise friendly. You can't pay for phone support, their PCI compliance can cause some enterprise customers to blink and even if you're funneling millions through them they won't negotiate on price like other payment gateways. Also many of their more advanced features, just aren't that well implemented or documented (think connected accounts, etc) and since those cases aren't as heavily used we've had to side-channel to a C-level to get an issue expedited after bouncing around support for a show-stopper bug. Additionally as a sidenote, that market is quite crowded with a LOT of choices. This is certainly not a winner take all industry, there are literally 20+ choices that will be reliable. Typically most large enterprises will end up with a vendor that will give them a good deal on rates, which isn't Stripe.
- pc 6y ago
  Appreciate the feedback. You can pay for phone support (indeed, you get it for free, though you can pay extra for a premium support package if you like). We think that our PCI compliance functionality is best-in-class. And we do negotiate price for larger accounts, as indicated on stripe.com/pricing. More broadly, Stripe now works with a long list of businesses that are processing more than $1B/year or more, and that list is growing quite quickly. Indeed, there are more enterprises using Stripe than Adyen, which is often cited as an ostensibly enterprise-focused competitor. Larger companies using Stripe include Amazon, Shopify, Instacart, and Peloton. (There's a longer list at https://stripe.com/customers https://stripe.com/customers). That's all to say: we're very invested in this enterprise thing. If any enterprises you work with have had a bad experience, would welcome any details. patrick@stripe.com
  - austinkhale 6y ago
    As someone who recently oversaw the transition from Zuora + Authorize.net to Stripe for a business in the eight figure a year range, can confirm. Stripe worked with us on pricing discounts (over $150k per year in savings by switching from our previous set up) & the enterprise support is absolutely top notch. I literally could not be happier with the service.

by pbreit 6y ago

polote 6y ago

This is different, both Stripe and AWS users are developers. I don't know how you can be so sure that Stripe will win, Adyen is already on the enterprise space, and they are a bigger company than Stripe. > Continuing self-service while expanding "up market" into the enterprise. Things are more complex than a sentence, the whole company needs to operate differently https://blog.luap.info/why-most-saas-companies-cant-be-successful-with-both-enterprise-and-smb-customers.html https://blog.luap.info/why-most-saas-companies-cant-be-succe...

deleted 6y ago
[deleted]
IgorPartola 6y ago
Stripe users are also anyone who wants to run a website on Wix or Squarespace or WordPress/WooCommerce and want to sell things. I have personally seen people that can’t spell “HTML” successfully set up basic eCommerce sites and make money off them. There is zero reason to pigeonhole Stripe as being for developers only any more than Square, etc.

twunde 6y ago

Stripe may expand "up market" at some point, but at the moment they're pretty enterprise unfriendly and don't seem interested in becoming enterprise friendly. You can't pay for phone support, their PCI compliance can cause some enterprise customers to blink and even if you're funneling millions through them they won't negotiate on price like other payment gateways. Also many of their more advanced features, just aren't that well implemented or documented (think connected accounts, etc) and since those cases aren't as heavily used we've had to side-channel to a C-level to get an issue expedited after bouncing around support for a show-stopper bug. Additionally as a sidenote, that market is quite crowded with a LOT of choices. This is certainly not a winner take all industry, there are literally 20+ choices that will be reliable. Typically most large enterprises will end up with a vendor that will give them a good deal on rates, which isn't Stripe.

pc 6y ago
Appreciate the feedback. You can pay for phone support (indeed, you get it for free, though you can pay extra for a premium support package if you like). We think that our PCI compliance functionality is best-in-class. And we do negotiate price for larger accounts, as indicated on stripe.com/pricing. More broadly, Stripe now works with a long list of businesses that are processing more than $1B/year or more, and that list is growing quite quickly. Indeed, there are more enterprises using Stripe than Adyen, which is often cited as an ostensibly enterprise-focused competitor. Larger companies using Stripe include Amazon, Shopify, Instacart, and Peloton. (There's a longer list at https://stripe.com/customers https://stripe.com/customers). That's all to say: we're very invested in this enterprise thing. If any enterprises you work with have had a bad experience, would welcome any details. patrick@stripe.com
- austinkhale 6y ago
  As someone who recently oversaw the transition from Zuora + Authorize.net to Stripe for a business in the eight figure a year range, can confirm. Stripe worked with us on pricing discounts (over $150k per year in savings by switching from our previous set up) & the enterprise support is absolutely top notch. I literally could not be happier with the service.