> If you tell one organization you won't use its “portal” or app, so you will deal with it by phone, that helps. If those are the choices, I think using a pr

> If you tell one organization you won't use its “portal” or app, so you will deal with it by phone, that helps. If those are the choices, I think using a proprietary app might be better from a non-religious, consequentialist perspective than adding to the stress of an overworked and underpaid call center worker. Also, for some people, using the app isn't just a slight convenience. I don't know this for sure and would be happy to be corrected, but I imagine that deaf people greatly prefer an app over using a TDD or a hearing interpreter to communicate with a phone-based customer service rep.