The way to handle something like this is to turn the "surprised and driven away" into "prepared and motivated to solve it," which is what the anecdote conveyed^

The way to handle something like this is to turn the "surprised and driven away" into "prepared and motivated to solve it," which is what the anecdote conveyed^1. You give players tools to counter-act negative outcomes, and, in the case of social media, you do your best to make tools which amplify truth, signal, and positivity. Suicide-ganking sounds like it needed something like a cooldown timer on picking up loot in high sec. ^1 Trying to move the conversation back into the useful territory - I'll concede the anecdote is likely to be wrong, since you know more about EVE than I do.