Ocado are the reason I stopped buying food online. Their customer service is absolutely atrocious. One example: An order I needed to make dinner for some frien

Ocado are the reason I stopped buying food online. Their customer service is absolutely atrocious. One example: An order I needed to make dinner for some friends that were coming over just didn't turn up one day. I called close to ten times, each time a different excuse including: "I can see it's just around the corner", "I promise it will be there within 15 minutes", "we can't get hold of the driver", "there was a problem at the warehouse", "the driver was in an accident", etc. At about 11:30pm they finally admitted the driver was just behind schedule, the order wasn't coming and it would be delivered the next day. When it came the next day (~4 hours late) it contained no fresh or frozen items as "Ocado don't re-deliver fresh or frozen items". I guess they don't think it's important to inform customers of that fact. So I ended up with a load of cleaning products and some tinned tomatoes. This was just one of a long list of terrible experiences. I honestly think it's company policy to encourage their staff to lie to customers. Hands down consistently the worst customer service I've ever experienced from any company. If they're the best we have I think that industry has some space for improvement.