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Are you in the US? Ocado here in the U.K. is great.

youngtaff 6y ago
We find Ocado a bit mixed… We shop for a week but often find there are multiple items that have short dates i.e. less than a week, their soft fruits don't seem to last, and need to remember to remove all the other fruit and veg from it's packaging otherwise it gets covered in condensation when it comes out of the cold van. Also way too much non-recyclable packaging. Other than that their pretty good, cheaper than Sainsburys, and the advantage of shopping one line is you can see what the final bill is as you go
- te_chris 6y ago
  We used to do a mix of Ocado and our local grocer - Ocado for dry and frozen goods and cleaning. Have switched cleaning to Splosh though, as much lower waste https://www.splosh.com/ https://www.splosh.com/.
sbmthakur 6y ago
Swiggy in India has worked out nicely for me.
string 6y ago
Ocado are the reason I stopped buying food online. Their customer service is absolutely atrocious. One example: An order I needed to make dinner for some friends that were coming over just didn't turn up one day. I called close to ten times, each time a different excuse including: "I can see it's just around the corner", "I promise it will be there within 15 minutes", "we can't get hold of the driver", "there was a problem at the warehouse", "the driver was in an accident", etc. At about 11:30pm they finally admitted the driver was just behind schedule, the order wasn't coming and it would be delivered the next day. When it came the next day (~4 hours late) it contained no fresh or frozen items as "Ocado don't re-deliver fresh or frozen items". I guess they don't think it's important to inform customers of that fact. So I ended up with a load of cleaning products and some tinned tomatoes. This was just one of a long list of terrible experiences. I honestly think it's company policy to encourage their staff to lie to customers. Hands down consistently the worst customer service I've ever experienced from any company. If they're the best we have I think that industry has some space for improvement.
- 98Windows 6y ago
  When did you last order with Ocado?
  - string 6y ago
    About a year ago.

We find Ocado a bit mixed… We shop for a week but often find there are multiple items that have short dates i.e. less than a week, their soft fruits don't seem to last, and need to remember to remove all the other fruit and veg from it's packaging otherwise it gets covered in condensation when it comes out of the cold van. Also way too much non-recyclable packaging. Other than that their pretty good, cheaper than Sainsburys, and the advantage of shopping one line is you can see what the final bill is as you go

te_chris 6y ago
We used to do a mix of Ocado and our local grocer - Ocado for dry and frozen goods and cleaning. Have switched cleaning to Splosh though, as much lower waste https://www.splosh.com/ https://www.splosh.com/.

sbmthakur 6y ago

Swiggy in India has worked out nicely for me.

string 6y ago

Ocado are the reason I stopped buying food online. Their customer service is absolutely atrocious. One example: An order I needed to make dinner for some friends that were coming over just didn't turn up one day. I called close to ten times, each time a different excuse including: "I can see it's just around the corner", "I promise it will be there within 15 minutes", "we can't get hold of the driver", "there was a problem at the warehouse", "the driver was in an accident", etc. At about 11:30pm they finally admitted the driver was just behind schedule, the order wasn't coming and it would be delivered the next day. When it came the next day (~4 hours late) it contained no fresh or frozen items as "Ocado don't re-deliver fresh or frozen items". I guess they don't think it's important to inform customers of that fact. So I ended up with a load of cleaning products and some tinned tomatoes. This was just one of a long list of terrible experiences. I honestly think it's company policy to encourage their staff to lie to customers. Hands down consistently the worst customer service I've ever experienced from any company. If they're the best we have I think that industry has some space for improvement.

98Windows 6y ago
When did you last order with Ocado?
- string 6y ago
  About a year ago.