Most people don't know that always writing tickets, even if they get refused and ignored, will have an impact. Your goal is not to convince level1 support to be

Most people don't know that always writing tickets, even if they get refused and ignored, will have an impact. Your goal is not to convince level1 support to be your friend, but to turn the statistics into a way that forces administration to consider your concern. So always write tickets and encourage your colleagues to do the same. And if they get ignored make a screenshot and send it with the headline "lol, got refused again" to the watercooler mailing list and laugh about it together.