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My house has not been in Apple Map's index for approaching three years now. It's caused _all kinds_ of problems. Apple seems to drop the ball on the details tha
by city41 6y ago
My house has not been in Apple Map's index for approaching three years now. It's caused _all kinds_ of problems. Apple seems to drop the ball on the details that are needed to really get a product to be quality.
EDIT: I looked back in my emails and Twitter DMs and it's been 25 months at this point. So "approaching three years" is not accurate.
- AlphaSite 6y agoCan you add it?
- city41 6y agoNope. You can report it's missing if you own an Apple device. I have done that (many times). I have also talked with Apple support on Twitter many times, and they even assigned a dedicated support person who called me several times. I facetimed with him and showed him how my complex, plus several of the nearby complexes, are not in Apple Maps but are in Google Maps. That was ... over a year ago. They still haven't fixed it. I finally gave up. Whenever someone needs to come to my house I need to ask them to use Google Maps. The challenge from that comes from less techy people who don't know the difference. Many people just know their phone has a "maps app". I will admit, experiencing that more closely (how less technical people interact with their phones that is) was interesting fwiw.
- spsful 6y agoHave you tried reporting it? My parents recently moved into a new house built one year prior and I reported it a few days after they moved in. It took about 9 months, but they finally added the road in and populated ALL the addresses on the street, not just the one I reported. Google maps still does not have the roads or street numbers listed. Just wanted to throw that out there. Edit: Also want to add that it has been two years since my parents moved in. Went in to Waze Map Editor and added the road myself, so their turnaround time was instant. Apple Maps took 9 months, like I said, but Google Maps still has no info on the street despite having all the houses in clear satellite view.
- city41 6y agoI replied with my interactions with Apple here: https://news.ycombinator.com/item?id=24338389 https://news.ycombinator.com/item?id=24338389 It did take Google a few months to add my complex. I'm not sure what an appropriate turn around time would be on something like this. But I do think it's less than "years".
- spsful 6y agoJust read your reply. That's very frustrating to read -- hopefully the Apple employees come to their senses and add the building soon. It's also weird that they called you through FaceTime and still did nothing. Either way, sorry to hear about all the frustration you've been through.
- protomyth 6y agoWhat's the point of reporting anything to the Apple Maps team? I've reported stuff for a few years, and it hasn't changed nor have they had the basic courtesy to acknowledge the report. It's not like it's some street address thing, they are missing a whole town.
- chipotle_coyote 6y agoI've gotten changes made by reporting stuff to the Apple Maps team. I remember years ago, my company's business location didn't show up correctly. I reported it, and within a week it showed up incorrectly in an entirely different way!
- Reason077 6y agoI’ve reported issues with POIs in the UK via the in-app features (“Edit Location” and “Report an issue”) and they were fixed within a few days. In general, Google still has better POI data than Apple Maps in the UK, but the gap has closed a lot in recent years.
- 3np 6y agoIIRC Apple Maps sources data from OpenStreetMaps, so contributing there should make the updates end up in Apple Maps, no?
- jakecopp 6y agoOnly in some places I believe!
- chippy 6y agotry adding it in openstreetmap if it's not there already.