I wonder how often people are pissed at the software companies, when the real villain in this story is their hospital. They're actually upset at customizations

I wonder how often people are pissed at the software companies, when the real villain in this story is their hospital. They're actually upset at customizations the hospital insisted on. At my last job I tried to get some fields in our bug tracking system made optional. You could run reports showing they were garbage most of the time. Naturally, I failed, and those fields are still required to this day. I started putting "supercalifragilisticexpialidocious" as a value in some of them. No one ever commented on it.