4 ms·
Apple does not have great treatment of consumers. It’s very inconsistent, so it sometimes feels great. But if you’ve ever had an idiot at a store totally misdia
by akvadrako 6y ago
Apple does not have great treatment of consumers. It’s very inconsistent, so it sometimes feels great. But if you’ve ever had an idiot at a store totally misdiagnose an issue with a MacBook and force you to pay for repairs to faulty hardware that’s under warranty, you’ll realize there is actually no official escalation process.
- valuearb 6y agoApples customer satisfaction has been the highest in the industry for decades, and it’s never even been close. The occasional genius mistake doesn’t the undo the many, many interactions they get right, go the extra mile, and help customers beyond specific warranty limitations.