It’s a way to make it possible for customer support to tell people what to do, while not overcomplicating the operating system for the 99.9% of users who do not

It’s a way to make it possible for customer support to tell people what to do, while not overcomplicating the operating system for the 99.9% of users who do not care about things like manually setting resolutions if they even know what it is. It’s like the habit of using key combinations to interrupt the boot up sequence, it introduces necessary facilities that aren’t in the way of you don’t need them or don’t even know about them.