I’m not sure I agree with that. Yelp, for example has sunk countless businesses with poor food and customer service on the basis of customer complaints, and at

I’m not sure I agree with that. Yelp, for example has sunk countless businesses with poor food and customer service on the basis of customer complaints, and at the same time empowered others to grow. On the room share front, I can’t even count the number of regulated hotels I’ve been at that were completely unsanitary and unsafe.