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Amazon has been sending me someone else's order details for about a year now. It's crazy to me for multiple reasons: 1. They send this information (order detai
by aimor 6y ago
Amazon has been sending me someone else's order details for about a year now. It's crazy to me for multiple reasons:
1. They send this information (order details, name, address, tracking numbers, receipt) without requiring a confirmation email. In fact, in their system the email on the other guy's account is labeled "unverified".
2. The emails contain no way to stop future emails. There's no "unsubscribe", "this is not me", "contact us", etc. Every link is to an Amazon page which expects the user to be logged in to the correct account.
3. The system does not sufficiently lock old accounts when the account email is reused. One suggestion from Amazon was to create a new account using my email, which should lock the other account. This did not happen, so now there are two accounts able to send Amazon emails to me with no way to tell them apart.
4. The Amazon website doesn't verify the user's account before displaying order details. If I click on a link from the other person's order return (or other types of links), Amazon opens up to my account but displays information from their order. It's confusing to see someone else's "refund status" alongside my account name on the official Amazon.com site.
5. Getting this fixed is a pain in the ass. I call, they say they'll fix it. I call, they suggest something else. I call, they escalate, try something else again. I chat, can't be handled over chat, they call me, try another thing. I'm not sure why they won't remove the email from his account or contact him and ask him to remove it.