I think what he meant was that most users of zoom just see it as reasonably easy way to get into a video call with multiple people that just works (for the most

I think what he meant was that most users of zoom just see it as reasonably easy way to get into a video call with multiple people that just works (for the most part). If jitsi scaled just as well as zoom and used the same amount of client-side resources, nearly everyone would use that instead. There's nothing to install so people would barely even know hey were using a platform