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I have a first.last@gmail address from the beta, and after numerous misunderstandings I've learned to use very precise language when attempting to help: First
by slartibardfast0 6y ago
I have a first.last@gmail address from the beta, and after numerous misunderstandings I've learned to use very precise language when attempting to help:
First establish that they're speaking to the wrong person.
Then suggest the nature of their mistake is a simple omission of a letter or number.
never offer a 'no big deal' or de-escalation until they've acknowledged the problem, otherwise the real recipient will never get the email!
- cwkoss 6y agoReply with this - people are less likely to argue if they think you are a robot: This message was created automatically by mail delivery software. A message that you sent has not yet been delivered to one or more of its recipients after more than 24 hours on the queue on mail.example.com. The message identifier is: 1JYIJ1-0008Ew-JK The date of the message is: <date> The address to which the message has not yet been delivered is: <your email>.
- slartibardfast0 6y agooh I did try that approach! it was generally ignored completely except for one hilariously angry person.