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I spent far too much of my time trying to explain this to Humanity.com’s support after someone created an account using a dotless variant of my email. I didn’t
by dave84 6y ago
I spent far too much of my time trying to explain this to Humanity.com’s support after someone created an account using a dotless variant of my email. I didn’t want to freeze the guy out of his account as I imagine he was using it for shift work notifications but in the end they just told me to change the password. Their support repeatedly insisted that gmail was broken and I should contact Google.
- YetAnotherNick 6y agoI don't understand your problem. So Humanity.com made two accounts which both sent mail to the same gmail account, right? In that case it is easy to ignore or mark as spam or go to forget password and close the second account.
- Spivak 6y agoBecause this is really Google's problem. If someone gives you an email address you're not supposed to touch anything before the '@' and assume that if the inboxes aren't exactly identical then they are separate addresses. Because on some (most) mail servers they will be separate. Humanity is guilty of not actually verifying ownership/control of the inbox before letting the person attach it to their account but they were absolutely right to treat it as a separate address.
- dave84 6y agoObviously. My issues is the difficulty in explaining this to tech support even when confronted with evidence.