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I recently ordered an illustrated novel with a rather heavy paperweight - Amazon shipped it in weakly padded envelopes and the corners were banged up. I even bo
by FoomFries 6y ago
I recently ordered an illustrated novel with a rather heavy paperweight - Amazon shipped it in weakly padded envelopes and the corners were banged up. I even bothered to contact their customer service to ship it with better packaging, to no avail on the replacement item.
I then ordered 10 of the damn things, to see what the packaging would do. 4 came in one box, 3 came in another, and 3 came in individual poorly padded envelopes. The ones in boxes had insufficiently inflated plastic bags, and only 2 books out the entire 12 ordered (original, replacement, and the 10) were what Amazon defines as 'New' upon arrival, though all were shipped as 'New'.
Definitely a frustrating experience.
Edit: I returned all but the one showing the least damage, and received a full refund after some time.
- Red_Leaves_Flyy 6y agoProps for going through the hassle. How bad does Amazonneed to get before the costs of negligence outweigh doing it right the first time? I would think there are dozens of actuaries doing the math, maybe I'm giving bezo too much credit though.
- getlawgdon 6y agoNo one at Amazon is listening.
- thowaway23413 6y agoKeep in mind the following scenario: if all books were packed to ensure no possible damage, then you would see another set of posts lamenting how wasteful amazon is with packaging. As a counter anecdote, in my case, all books get delivered in good enough condition where I don't feel the need to remark on it. At amazon's scale, damned if you do/damned if you don't becomes a certainty.
- BeetleB 6y agoYou should have taken pictures and made a blog post out of it.