I want to use them but about 5-7 years ago I created an account there with my username and forgot my password and they won't give me access even though I can ve

I want to use them but about 5-7 years ago I created an account there with my username and forgot my password and they won't give me access even though I can verify pretty much everything on the account except for my pass and it certainly hasn't been logged into in years... :(