I think the thrust of the article is: the author tried to follow standard KDP practices, using the recommended format and got burned because: 1) That format isn

I think the thrust of the article is: the author tried to follow standard KDP practices, using the recommended format and got burned because: 1) That format isn't support by (imo) the most important devices in the Kindle line. 2) There was no recourse to change the format after publication 3) There was no recourse to provided those that bought the book a refund I'm not claiming serious malfeasance on Amazon's part, just bad documentation and publisher/customer experience