I ordered Remarkable 1.0 six months ago, used it for a few days before deciding to return it. I submitted a request to return and was supposed to get DHL to pic

I ordered Remarkable 1.0 six months ago, used it for a few days before deciding to return it. I submitted a request to return and was supposed to get DHL to pick it up but it never happened. I was left feeling they really don't want you to return.