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> Tone: The globally accepted definition of health includes not just physical but also social and emotional well-being. The innovative Tone feature uses machine
by pizza 6y ago
> Tone: The globally accepted definition of health includes not just physical but also social and emotional well-being. The innovative Tone feature uses machine learning to analyze energy and positivity in a customer’s voice so they can better understand how they may sound to others, helping improve their communication and relationships. For example, Tone results may reveal that a difficult work call leads to less positivity in communication with a customer’s family, an indication of the impact of stress on emotional well-being.
Reminds me of Radiohead's "fitter, happier, more productive self".
~Mindset tracking is pretty sensitive data, and to pay for the privilege to give something so personal away feels less than optimal. I would feel better about it I guess if there were a guarantee that no one would ever receive my data, ever, after Amazon, but even then...
- numpad0 6y agoA few giant elephants aside, I wonder how they train it at all and how it works across cultures, as coincidentally I just saw someone tweeting that multi-lingual person basically has independent thought processes and split personalities for each languages, and someone else following up they notice their facial expressions and gestures switch.
- A4ET8a8uTh0 6y agoAssuming it becomes widely accepted, the cases will be fascinating. Domestic abuse where voice data will be used to establish that individuals were lucid and not emotional.