those are still end users. what if a colleague told you "network down" and you had to ask " can you ping google.com? how about 8.8.8.8? can you ping gateway?

those are still end users. what if a colleague told you "network down" and you had to ask " can you ping google.com? how about 8.8.8.8? can you ping gateway? can you tracepath with port? how about telnet? " ? another version is "what does tcpdump say?" yet another version(when the complaint is "website down" instead of "network down") is "whats the http response?"