> Real users don't know and don't care about software versions. I read the same stuff about performance (e.g. when Electron is brought up) or using native UIs

> Real users don't know and don't care about software versions. I read the same stuff about performance (e.g. when Electron is brought up) or using native UIs or even using native apps in the first place. But i wonder, is it really that "real users" do not care about these or that they are not in a position to understand their impact and communicate their dislike? After all, my aunt for example constantly complains about how her laptop is slow, but she certainly cannot tell me what she means with that - is it the browser she's using, is it some software she's using, is it her internet connection making stuff in Facebook come slower, is the computer thrashing the disk (though with 8GB of RAM and an SSD that shouldn't be noticeable... yet somehow it is), etc. I can barely understand myself when she explains it to me over the phone, how can some developer who doesn't even really care about understanding my aunt is going to get any feedback about her experience and what she'd value? (and honestly IMO all of these sound like excuses for developers putting their own experience above their users')