4 ms·
The problem is not changing the menu location but telling people where the new location is while incurring the lowest operational overhead. Teaching people new
by qppo 6y ago
The problem is not changing the menu location but telling people where the new location is while incurring the lowest operational overhead.
Teaching people new things is expensive, especially if you already taught them how to do it a different way. Think of all the support tickets that come in with a menu change and the fact that even minor UI updates will require updates to training documents or e-learning materials.
Yea it's easy for one person to learn and move on. It's expensive for hundreds of people to do the same thing at the same time because you moved a form to a different tab in the dashboard and no one reads docs.