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> Customers tell the right problem, but never the right solution. Thanks, I threw this on my phone’s lock screen. I have a strong intuition along the same lin
by strogonoff 6y ago
> Customers tell the right problem, but never the right solution.
Thanks, I threw this on my phone’s lock screen.
I have a strong intuition along the same lines, but find it hard to phrase on the spot when explaining to stakeholders (and myself) why issues filed should not be considered actionable as is.
- passthefist 6y agoFWIW this is called the https://en.wikipedia.org/wiki/XY_problem https://en.wikipedia.org/wiki/XY_problem
- strogonoff 6y agoXY problem is invoked when someone is asking for help, to get to the bottom of the problem. I am dealing specifically with product users or prospective users who, possibly via stakeholders, request new features to implement. The tip I quoted is very helpful with the latter as means of explaining why feature request should not be treated as actionable to stakeholders. Until I manage that, neither XY nor any other approach can be used.