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Some companies actively solicit feedback after interactions with customer support, about the interaction. Those surveys link back directly to the agent. More ge
by jrowley 6y ago
Some companies actively solicit feedback after interactions with customer support, about the interaction. Those surveys link back directly to the agent. More generally there's also NPS.
- foxdev 6y agoI always give those the maximum number of stars/smiles/whatever and put the interaction in the best possible light no matter what. I always assume problems at the front line start somewhere further back.
- vandahm 6y agoI do the same. The people I blame for bad service are always outside my reach.