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> Just pretend you're messaging a co-worker in plain-friendly-English. And be genuinely interested in solving my issues This is what caused service reps to wa
by gowld 6y ago
> Just pretend you're messaging a co-worker in plain-friendly-English. And be genuinely interested in solving my issues
This is what caused service reps to waste everyone's time with elaborate fake displays of empathy and forced unwanted small talk. I'd prefer an efficient robot.
- untog 6y agoEveryone is different. What you’d prefer is not what others would prefer. Hopefully a customer service agent is going to be able to pick up on someone who dislikes small talk and just get the job done.
- danielheath 6y agoIf I’m calling CS for a problem a robot could fix, engineering have really screwed up.