I've had a similar experience. WiFi doesn't work, no room to use laptop anyway. Also, something be aware of, if you book a trip with a connection and your bus m

I've had a similar experience. WiFi doesn't work, no room to use laptop anyway. Also, something be aware of, if you book a trip with a connection and your bus misses the connection, they will not take responsibility. You will be stuck where you are unless you book a new ticket. Customer service is extremely difficult to contact as well, I was in this situation and the "Sales Representative" only offered to sell me a new ticket. I couldn't even talk to anyone from customer service.