This manifests as a technical sales role in the "Customer Success" organization or a post-sales implementation consulting role in the Services organization. It

This manifests as a technical sales role in the "Customer Success" organization or a post-sales implementation consulting role in the Services organization. It's effectively a "retention" sales role or consulting role for SaaS companies who value recurring revenue. It may feel less "sales-y", but ultimately your compensation is usually dependent on recurring revenue or billed hours. The experience in these organizations will be highly dependent on the culture of the technical sales team and the kinds of customers you work to enable. Which is usually a derivative function of the kind of market your company addresses.