"E-Myth - Revisited" is very good as an "operational handbook". Basically "systematised" everything and don't do "special request/things" for customers, since m

"E-Myth - Revisited" is very good as an "operational handbook". Basically "systematised" everything and don't do "special request/things" for customers, since most of the time they are not repeatable by other branches or members of staff and get buy-in (for your vision) from your employees. There are many more practical lessons in there.