I don't know a ton about the CDS, but at least one of their employees is a former coworker of mine from the VIP team at Automattic. He was team leader for a gro

I don't know a ton about the CDS, but at least one of their employees is a former coworker of mine from the VIP team at Automattic. He was team leader for a group that had EXTREMELY high customer satisfaction goals as its mandate. I see his influence here - or maybe they just hire people like him.