I don't know if this is the case with WebEx, but in my experience working in enterprise software, a handful of huge corporate clients that generate an outsize p

I don't know if this is the case with WebEx, but in my experience working in enterprise software, a handful of huge corporate clients that generate an outsize percentage of revenue pretty much dictate what gets attention. They're generally more worried about interoperability with their environments and minimizing their own internal training/support expenses than having an optimal product. For them, something mediocre but gaplessly sufficient is preferable to something being mostly excellent with a few big caveats.