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"even a small outage would be a contract breach for a "many nines" SLA" Ain't that the truth ! I remember working with organisations that had Verizon leased l
by traceroute66 6y ago
"even a small outage would be a contract breach for a "many nines" SLA"
Ain't that the truth !
I remember working with organisations that had Verizon leased lines.
100% SLA the Verizon sales reps would say, normally accompanied with a sheet of paper that said "100% SLA" in big bold letters.
Of course the line would go down. Some manager would the come to my desk, thumping his fist and talking about the 100% SLA. I'd say "sure, but did you read the small print".
In all my years, I don't think I ever saw anyone get a SLA payment from Verizon.
- dvtrn 6y agoIn all my years, I don't think I ever saw anyone get a SLA payment from Verizon. If you're just getting a phone number and a few extensions from them for small office telephony, no. If you're leasing multiple high-availability DIA circuits from them, far easier (but still absurdly difficult). Speaking from first-hand, nightmarish experience dealing with their "VEC". Don't get me started on trying to get SLA payment when they goof up LNPs either.
- freeone3000 6y agoThe one time we got a SLA payment from our internet provider was when a junior tech spliced the wrong optical cable at the junction box in the street and they had their techs on-site to confirm the outage.