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Building a status page is usually an endeavour taken upon when it is a business requirement, e.g. you have clients with whom you have signed an SLA with. Unfor

Building a status page is usually an endeavour taken upon when it is a business requirement, e.g. you have clients with whom you have signed an SLA with. Unfortunately this provides a perverse incentive to NOT report an outage, as even a small outage would be a contract breach for a "many nines" SLA, whereas many small breaches added up over a month could also breach a contract for (relatively) smaller companies. If the client doesn't notice, then it doesn't count. Anecdotally, the only status pages I've seen that update automatically have no monetary incentive to maintain the page.

traceroute66 6y ago
"even a small outage would be a contract breach for a "many nines" SLA" Ain't that the truth ! I remember working with organisations that had Verizon leased lines. 100% SLA the Verizon sales reps would say, normally accompanied with a sheet of paper that said "100% SLA" in big bold letters. Of course the line would go down. Some manager would the come to my desk, thumping his fist and talking about the 100% SLA. I'd say "sure, but did you read the small print". In all my years, I don't think I ever saw anyone get a SLA payment from Verizon.
- dvtrn 6y ago
  In all my years, I don't think I ever saw anyone get a SLA payment from Verizon. If you're just getting a phone number and a few extensions from them for small office telephony, no. If you're leasing multiple high-availability DIA circuits from them, far easier (but still absurdly difficult). Speaking from first-hand, nightmarish experience dealing with their "VEC". Don't get me started on trying to get SLA payment when they goof up LNPs either.
- freeone3000 6y ago
  The one time we got a SLA payment from our internet provider was when a junior tech spliced the wrong optical cable at the junction box in the street and they had their techs on-site to confirm the outage.

traceroute66 6y ago

"even a small outage would be a contract breach for a "many nines" SLA" Ain't that the truth ! I remember working with organisations that had Verizon leased lines. 100% SLA the Verizon sales reps would say, normally accompanied with a sheet of paper that said "100% SLA" in big bold letters. Of course the line would go down. Some manager would the come to my desk, thumping his fist and talking about the 100% SLA. I'd say "sure, but did you read the small print". In all my years, I don't think I ever saw anyone get a SLA payment from Verizon.

dvtrn 6y ago
In all my years, I don't think I ever saw anyone get a SLA payment from Verizon. If you're just getting a phone number and a few extensions from them for small office telephony, no. If you're leasing multiple high-availability DIA circuits from them, far easier (but still absurdly difficult). Speaking from first-hand, nightmarish experience dealing with their "VEC". Don't get me started on trying to get SLA payment when they goof up LNPs either.
freeone3000 6y ago
The one time we got a SLA payment from our internet provider was when a junior tech spliced the wrong optical cable at the junction box in the street and they had their techs on-site to confirm the outage.