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"It's a win/win to provide sub-par product" Only if sub-par means limited scope. If sub-par means buggy, you might damage your reputation.
by afterburner 16y ago
"It's a win/win to provide sub-par product"
Only if sub-par means limited scope. If sub-par means buggy, you might damage your reputation.
- michaelcampbell 16y agoActually, no. It's a win in that case too, as I mentioned. The customer gets something to complain about, so they win by appearing thorough and tough on the vendor, and the manager gets something to fix, and wins by appearing reactive to customer needs/wishes. I've seen this scenario so many times over my last 25 years of doing this. To date, I've only had 1 manager admit that's what's actually taking place.