> Third to have very little customer service staff. People here have legitimately said why the hell do I care about 1000s of customer service/call center staff.

> Third to have very little customer service staff. People here have legitimately said why the hell do I care about 1000s of customer service/call center staff. I want my service cheap. In countries like India they have done that. Social media call these companies evil but I think they are just trying to run cheap service. In Canada they do that and keep the extra profits. Koodo is one of Telus’ flanker brands (for the illusion of competition) and even though they’ve increased phone and plan pricing a fair bit over the last couple of years they’ve gotten rid of the ability to directly call customer support. The Canadian government has been promising us action in the mobile industry for ages, but year after year after year our prices go up and up and up.