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This is tangential, but somehow related: My level of frustration Redmond has reached epic levels. My company spends thousands of dollars a week managing advert

by enjo 16y ago

This is tangential, but somehow related: My level of frustration Redmond has reached epic levels. My company spends thousands of dollars a week managing advertising campaigns on Adcenter. They have an API which has been nothing but issues, but given the breadth of our advertising base it's absolutely necessary that we use it. Today we have entered day number FIVE of an outage in which the API (at least one critical portion of it) simply errors out no matter what call you make. So for five days we've been unable to pause campaigns, change bid prices, or otherwise do anything to effectively manage our campaigns. It's nuts. This is the second major outage in the last couple of weeks. The part that KILLS me is that nobody in Redmond seems to give a damn. They announced that they had a problem two days after I brought it to their attention. They are apparently working on some sort of fix that may or may not be pushed sometime in the last three days. Meanwhile we are absolutely blowing through cash because of the things that we can't adjust. We're tens of thousands of keywords spread out over more than a thousand campaigns. We don't employ anybody to manage these by hand...

forwardslash 16y ago
I assume you're using the REST API? While they try and roll out a fix, have you tried to use the adCenter Desktop to at least somewhat manage the ads?
- AJ007 16y ago
  That might work if adcenter desktop was actually stable!
  - forwardslash 16y ago
    Unfortunately it's still technically in 'beta' so it intermittently has issues. I still use it everyday, though.
  - robryan 16y ago
    That would be of little comfort I'd imagine if you had a lot of custom stuff running through the API. At least they opened the thing up recently to add customers, that's a step in the right direction. (Although that could also be the cause of instability, they did have years to prepare for it though.)

by enjo 16y ago

forwardslash 16y ago

I assume you're using the REST API? While they try and roll out a fix, have you tried to use the adCenter Desktop to at least somewhat manage the ads?

AJ007 16y ago
That might work if adcenter desktop was actually stable!
- forwardslash 16y ago
  Unfortunately it's still technically in 'beta' so it intermittently has issues. I still use it everyday, though.
- robryan 16y ago
  That would be of little comfort I'd imagine if you had a lot of custom stuff running through the API. At least they opened the thing up recently to add customers, that's a step in the right direction. (Although that could also be the cause of instability, they did have years to prepare for it though.)