> Good tools are already close to what people do. I’m not sure I agree. I think good tools represent the problem space well, and provide powerful ways of manip

> Good tools are already close to what people do. I’m not sure I agree. I think good tools represent the problem space well, and provide powerful ways of manipulating/interacting with it. That may or may not be what people are already doing. I’d say solving a problem well is orthogonal to what people are actually doing.