> when I wait an hour to respond to a Hello they'll tell me they already figured out the answer to their question I used to be part-time sysadmin back in the d

> when I wait an hour to respond to a Hello they'll tell me they already figured out the answer to their question I used to be part-time sysadmin back in the day, and I fondly remember the benefits of not answering quickly. Morning: "Hey how do I configure XYC in ABC?" Afternoon: "I figured it out, it's in .abcconfig" This was very counter-intuitive for me since I wanted to do a good job and answer quickly, but later I realized it's better for everyone to follow an informal (but well-defined) SLA.