Thanks for linking the E-mail, it was a very interesting read! 200 million users means the community is huge. Not every project is in a situation like that. It

Thanks for linking the E-mail, it was a very interesting read! 200 million users means the community is huge. Not every project is in a situation like that. It means that Libreoffice creates tremendous value around the globe, and extracting just some of that value means the development efforts can be grown. There are positive things in that e-mail as well: many large institutional users do contribute back. Also note that well researched bug reports can be helpful for the community, especially if you post workarounds you found into the bug thread, and the thread is accessible by search. As for Collabora, I'm not sure how much they engage in marketing? Maybe if they increase such efforts/change strategy they can grow their number of customers.