What interests me about this is often I feel the person may be trying (perhaps poorly) to help you and it's just backfiring. Most often it feels like an attemp

What interests me about this is often I feel the person may be trying (perhaps poorly) to help you and it's just backfiring. Most often it feels like an attempt to get initial attention because if they launch straight into something the start may be lost whilst the recipient is switching focus. Clearly the point against this would be that you'll have the chat history available, but there are apps where the flashing up of the notifications is in the corner and they disappear inconveniently before you've focused. So perhaps I suspect it's an attempt to get that focus moved and then start with the payload. There is some logic in this, annoying as it can be. People do really badly with focus when switching context, just look at how often someone will call you, you say your name (ie the person they were hoping to speak to usually) and then they ask if they could speak to <your name>, because they've been primed to ask this and didn't update mentally in light of new info fast enough to kill the needless question. I don't advocate the initial hello, but at times, I've broken text up where I get the key detail follow up ready in advance before the initial gambit is sent. This stops it being a whopping paragraph. I'd only use this sparingly but it helps at times and there's a hint of the focus aware point in it.