3 ms·
Three other things: - Use spacing to make your message easy to parse. - Have clear questions that are easy to jump back and respond to. Have them separated ou
by MivLives 6y ago
Three other things:
- Use spacing to make your message easy to parse.
- Have clear questions that are easy to jump back and respond to. Have them separated out by spacing, and preferably numbered.
- If there's something I need to copy paste, an email address, a specific id, a phone number, then put it on it's own line. Then I can double click and get the whole thing rather then dragging the cursor to do it.
- etxm 6y agoYou, my friend, are a classy messager.
- MivLives 6y agoWorked in tech support for a bit, had to do a lot of emailing. You quickly pick up what annoys you.
- Smilliam 6y agoTo expand on your second point: The very first thing you should type after your initial greeting should be your question(s). Don't bury the lede. You can provide all the additional explanation (i.e. what you were doing when it broke, where you've looked, what you've tried, etc) after you ask your questions. By asking up front, you frame the conversation so that the person you are communicating with can read your supporting information with the correct context.
- MivLives 6y agoI tend to do the reverse, with questions as the very last thing. Sorta introduce what I'm about to be asking about.
- avel 6y agoBasically most of the etiquette described in http://www.catb.org/~esr/faqs/smart-questions.html http://www.catb.org/~esr/faqs/smart-questions.html is valid.
- hnick 6y agoXY Problem is worth keeping in mind too. It's covered in your link under another name but is probably one of the main problems I get with questions from people. http://xyproblem.info/ http://xyproblem.info/
- edoceo 6y agoThat site was hell on my back-button.
- hnick 6y agoHow so? Seems very light and fast to me, with or without uBlock.
- edoceo 6y agoWhen I got there I scrolled down to read then when done I expected one click to return to HN. Actual result was each click of back going back to a previous point in the doc (maybe based on my scroll position¿) after 7-8 I was back to the top then to HN.