I study empathy, and have often said that efficiency is the opposite of empathy. Whatever we want to call it, the human element is overlooked when we strive for

I study empathy, and have often said that efficiency is the opposite of empathy. Whatever we want to call it, the human element is overlooked when we strive for the single dimension of efficiency. Hannah Arendt famously talked about the banality of evil. During the Holocaust, the counting and categorizing of people was flattening or reducing to that important human element we all share.