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"Email isn't meant to be instant." Exactly. If something isn't urgent, send an email. If it's somewhat time-sensitive, send an instant message. If it's super u
by billybob 16y ago
"Email isn't meant to be instant."
Exactly. If something isn't urgent, send an email. If it's somewhat time-sensitive, send an instant message. If it's super urgent, go talk in person. And please have the courtesy to know which is which.
Whenever you expect an immediate response, you're saying "this is more important that whatever you're doing." Saying that when it's not true shows that you don't respect that person's time.
- stangeek 16y agoYou are right about email not being the correct medium for instant response, and the 10 minutes SLA I mention in the blog post is provocative. But as much as I respect other people's time, I've had enough of people pretending to be doing something so clever / urgent / important that they can't allocate a few minutes here and then to read their emails. If you don't want to be accountable for answering correspondance you're being sent, then don't communicate your email address.