3 ms·
The core question to ask here is why the payment card networks allow merchants to circumvent the chargeback process by stealing subscription goods in retaliatio
by bleepblorp 6y ago
The core question to ask here is why the payment card networks allow merchants to circumvent the chargeback process by stealing subscription goods in retaliation for disputing fraudulent charges.
The card industry imposes a lot of regulation on merchants in the name of security (e.g. PCI) and customer experience (e.g. not allowing merchants to demand secondary ID for in-person transactions). Retaliation fraud by subscription merchants is something the card industry could stop and the industry should not be let off the hook for allowing this practice.
Neither, for that matter, should governments be given a free pass. Consumer dispute resolution processes exist for a reason (in no small part to reduce the load on the legal system) and circumventing them should not be tolerated.