4 ms·
I went through a similar experience - in fairness Adobe do say that the prices advertised are the monthly fee based on a 12 month subscription, but the way in w
by parkersweb 6y ago
I went through a similar experience - in fairness Adobe do say that the prices advertised are the monthly fee based on a 12 month subscription, but the way in which it was presented felt like they went out of their way to hide that fact.
I then discovered that you can only cancel that 12 month subscription within a short window at the very end of the 12 months.
In the end Adobe retired one of the products from Creative Suite and I used consumer protection law to cancel the subscription on the basis that the service had been materially changed.
- dj_mc_merlin 6y ago> I then discovered that you can only cancel that 12 month subscription within a short window at the very end of the 12 months. Is that legal?
- tpxl 6y agoGenerally yes, you enter a contract for a 12 month subscription but get a discount for it (ex. paying monthly with no subscription it'd cost x, paying monthly with a subscription would cost 0.8x). Good services usually have a clause that you can cancel but have to pay a penalty (for example (number of months0.3x) or (number of remaining months 0.1x)).
- bkor 6y agoThat's not legal in Netherlands. You can easily cancel ages in advance (by law). The law was implemented because of too many shady behaviours by various companies.
- dthul 6y agoI also fell for Adobe's "monthly subscription". The only saving grace was that I by chance happened to cancel 11 months in, only to be suprised that I actually was on a yearly subscription. Lost one month of fees, could have been worse.