5 ms·
At the same time it's a horrible way to tank down time-crucial problems. World is ending now? Sure, but first wait until you've cooled down enough, even though
by slightwinder 6y ago
At the same time it's a horrible way to tank down time-crucial problems. World is ending now? Sure, but first wait until you've cooled down enough, even though might die in the meanwhile.
This measurement should only come after a first evaluation in priority to filter out the hot topics from the warm pockets.
- raziel2p 6y agoI don't envy anyone whose world is ending because you have some issues with IMAP (but I guess it's not so serious that you can't temporarily use their web interface). Also, if it actually is urgent, you don't send a support email, you call them on the phone.
- slightwinder 6y agoFacinating ignorance. It wasn't mentioned that this behaviour is limited to certain problems. If the customers world is burning then likely the web-interface will not work either. And who said it's only about fastmail? This behaviour is generally risky. Especially if you are a small company for whome it's a big sellingpoint to deliver better service than your competitors. > you call them on the phone. What phone? And why should someone call a company on the other side of the world via phone? Who even says the customer is talking and understanding australian english well enough to be able to communicate with them? Fastmail is an internet-company, not some local shop around the corner.
- godzillabrennus 6y agoThey do not offer phone support.
- skinkestek 6y agoI'm sure they can have a KAM assigned for the President, the army, the navy and the air force should they happen to use it in their official capacity / for work ;-)