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Good luck with that - read GSuite's terms, they, Google, define what an outage is, not the customer.
by RachelF 6y ago
Good luck with that - read GSuite's terms, they, Google, define what an outage is, not the customer.
- dannyw 6y agoThe linked terms say: > "Downtime" means, for a domain, if there is more than a five percent user error rate. Downtime is measured based on server side error rate.
- breakingcups 6y agoWhich is fantastic if the error causes the server side not to be able to log errors
- iagooar 6y agoIt depends on the specific country's laws - in Germany you can not write anything you want into a contract and call it valid. In this case, you could still sue Google if according to industry standard definition it actually was an outage.
- grumple 6y agoThe same is true in the US but some people like to pretend contracts mean everything here.